What is a training allocation?
A training allocation is a set number of products which are distributed on a quarterly basis to employees to assist with their training and development. Allocation products should be used for staff training purposes only, and are supplied as a training tool.
I’m new to Clarins, when can I order a training allocation?
For your first quarter, you will be able to order an allocation for every full month that you work. For example – if you start on the 14th of January, you will be able to order an allocation for February and March, which can be ordered during the April ordering period.
When can I order my Allocation?
At the end of each quarter, the allocation portal will be open for one month only and everyone will be asked to place their order for the previous quarter.
Please see below example dates;
2015 2nd Quarter Apr/May/Jun
Ordering Period 01/07/15 – 31/07/15
2015 3rd Quarter Jul/Aug/Sep
Ordering Period 01/10/15 – 31/10/15
2015 4th Quarter Oct/Nov/Dec
Ordering Period 01/01/16 – 31/01/16
2016 1st Quarter Jan/Feb/Mar
Ordering Period 01/04/16 – 30/04/16
How do I order my allocation?
Your access to this portal is securely authenticated through your Clarins Microsoft SSO account, ensuring your information and activity remain protected.
How many products can I order?
If you are contracted to over 17 hours per week, then for the purposes of the Staff Allocation, we would consider you as a Full Time employee. If you are contracted to 17 hours or less per week, then this would be Part Time.
The number of products you can receive will vary according to your Part of Full Time status, plus the number of full calendar months you have completed, actively working in the business during the past quarter. When you place your allocation order, you will see a screen confirming your employment status and advising which products you will receive that are new, and what you may order from the rest of the range.
Can I choose to have all make up or all skin care?
You don’t have to place you full allocation order if you do not wish, however you will not be able to swap the number of lines to all make up or all skin care. The order forms have been carefully planned so that you can order from across the full range, and can experience a variety of the products, not just a narrow selection.
What if I don’t want to order my full allocation?
You are able to submit an allocation and not order the full amount, however, please be aware only ONE allocation can be submitted per quarter. If you decide to only order part of your allocation, then any remaining balance will be unavailable to order at a later stage (Use it or lose it)
Can I make a staff purchase by the portal?
Staff purchasing has now been moved to Clarins.com.
Can I swap the NEW products for other lines?
No, we want to make sure you have the opportunity to experience the NEW products launches as soon as possible. The NEW product lines will count towards your total number of testers for each quarter, and depending on your employment status and time spent actively working within the business during the previous quarter, you may also receive an allocation of additional testers that you can choose from the range.
Why can’t I find a product on the order form?
This may be because it is currently out of stock or unavailable for staff allocations, so please choose an alternative product from the range.
Can I request alternative products if something is out of stock?
If a product is available and in stock it will appear on an order form. In the unlikely event that we are unable to send your chosen product to you, we will contact you first to offer you an alternative product
How long will it take for my allocation to arrive?
Once your order has been submitted, you should receive delivery within 14 days. Please allow an extra 3 days after this for your delivery to arrive before contacting us for delivery information.
Can I choose an alternative delivery address?
Yes you can select an alternative delivery address by using the My Account function within the portal. You must ensure the address is not your place of work, or an address that sells Clarins lines. This is to protect our employees and customers from security issues.
Can my allocation be delivered to my work address?
No, it is essential that any address you provide does not sell either Clarins or CFG products. This is to protect our employees and customers from security issues.
How can I update my details?
You can use the ‘Contact Us’ section to send us your correct details. We will then ensure all the internal departments and systems are updated.
I need technical support using the portal – who can I contact?
You can use the ‘Contact Us’ section in the Staff Portal, can email us at trade.support@clarins.com, or can contact the Customer Services Department directly on 01279 967997 (10.00am to 2.00pm)
What do I do if there is something missing or wrong with my order?
Please contact the Customer Services Department as soon as you can on 01279 774200 and they will be able to assist you. Alternatively you can use the ‘Contact Us’ link, or can email us at staff.allocations@clarins.co.uk.